Support

 

Medinexus Technical Support

Medinexus is committed to providing the best possible support to our customers and their referrers.

Our Support team is available via phone from 8:30am – 5:30pm Monday to Friday and 8am to 1pm on Saturdays EST. Telephone 1300 79 69 59. We provide free unlimited support for our customers and their referrers during normal business hours. Support requests include both technical assistance and “How to” answers from the helpdesk.

For referrers we are able to use remote control software to assume control of their PC (with the approval of the referrer) to assist with a support issue.

After hours support is charged for unless it relates to a problem with our system.

Since the software is provided as a service and runs from our data centre you can be assured that you are running the latest version of the software.

Support line: 1300 79 69 59 – press option 2

If you are having difficulty obtaining support please call 0411 688938 (CEOs mobile)